We can design an organization that enables optimal customer contact. From translating your company’s vision into the strategic layout of your multi-channel customer contact center to its ambitious and realistic implementation.

Revenue, cost and quality of service
Determining what drives the revenue, the cost and quality of service of your customer contact center is crucial to a healthy organization. Fully knowing and understanding these elements will enable your organization to increase quality of service, and therefore your customer’s satisfaction, while reducing operating cost.
Understanding what efficiency and performance can do for your wallet can be a real eye opener for your staff.

Operating excellence
Have a close and critical look at your operation and define the elements that drive operating excellence and quality of service. Your people, and thus their knowledge, their training, their information systems, their coaches, are interacting with your customers.
Do you need a independent party to give you an insight in areas of improvement that will ultimately help you improve your quality of service?