Off shoring is a great option if you are outsourcing part of your service organization. It will require though that you manage your third party closely and this is not always easy. Have you outsourced (part of) your customer service organization to a third party in the Philippines? Are you finding it hard to manage your third party vendor from where you are? You may want an independent cross-cultural party to speak to your vendor to review performance results and report back to you.

Let us help you improve your vendor’s performance and identifying opportunities to reduce the cost of your contract.